Frequently Asked Questions

How is my order shipped?

Orders are shipped Monday through Friday, excluding public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

How long does it take for my order to reach me?

Orders are despatched within 5 working days after payment confirmation. For US orders ground service is used and can take up to 10-21 working days depending on the delivery address.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of GENIE LAMPE. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.

Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of GENIE LAMPE or the carrier.


Which countries do you ship to?

Currently,  our website will ship worldwide. Best is within United State.

For any other destinations, please email us at


What are your delivery charges?

Free for United State.
Other destinations – Delivery charges on request.


How do I track my orders?

You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at


How do I start shopping online with GENIE LAMPE?

For step-by-step shopping instructions, please follow the progression below:

When you have found a Product on the Website that you would like to buy, please click on the button labeled “add to cart”. This will add your Product to a virtual “shopping cart”.

To change what’s in your virtual shopping cart at any time, click on the button labeled “edit cart”.

To remove a Product from your virtual shopping cart, click on the button labeled “remove” by the product.

To add more Products to your virtual shopping cart, click on the link labeled “continue shopping”.

To pay for the Products in your virtual shopping cart at any time, click the button labeled ” check out”.

When you click the ” check out” button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

You can provide this information by filling in the fields requested on the screen.
All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.


How do I know if an item is in stock?

All items are in stock unless “Out of stock” is indicated.  On receipt of your order, if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.


Can I deliver to another address, other than my card billing address?

Yes, please tick “Ship to a different address?” in Checkout Page.


What is your cancellation policy?

Our “no questions asked” cancellation policy allows you to cancel your order with us:

Before the Products are delivered to you; or

Within 7 working days of receiving the Products.

Please refer to our Terms and Conditions relating to cancellations and returns.


I would like to change my order. What should I do?

If you would like to amend your order, please contact us at


How do I know that my order has been successfully submitted?

You will receive an email acknowledgment containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.


How can I pay for my order?

We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express, Delta and Maestro. Please note that all payments are charged in US Dollars. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.


Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.


How do I use a promotion code?

To use a promotional code, please follow these steps:

Place your orders.

Proceed to checkout.

Enter your Promotion Code at the box indicating “Promotion Code”. Simply type or copy and paste (recommended) the promotional code in this text field.

Submit your order to see the final amount with your promotional discount applied.


What is your return Policy?

Please refer to our Terms and Conditions relating to returns.


Do I need to register and set up an account to shop?

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you log in on your next visit. Please note that due to security reasons, we will not retain your credit card details.


What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us at and quote your transaction reference number. We will endeavor to reply to your query within 2 working days and we will advise you on what to do next.


Is there a minimum order value?

There is no minimum order requirement.  Delivery charges will remain as specified.


What are your Terms & Conditions?

Find out more about Terms & Conditions here.


What are the recommended browsers for this site?

This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome.


Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you. Read more about our Privacy Policy here.